Your Job Invoice #: *

1. What was your Technician’s name? *

2. Was your initial call for service handled courteously and efficiently? Yes No

3. Did we keep our quoted appointment? Yes No

4. Was your Technician polite, courteous and professional? Yes No

5. Was your Technician clean and neat in appearance? Yes No

6. Were we careful to cover and protect your property while we did our work? Yes No

7. How does the price compare to the service and product received? Low As expected High

8. Was it a fair value? Yes No

9. Would you recommend Day & Nite to your friends and family? Yes No

Phone Book Pages: Verizon—Sno/King Verizon—Snohomish County DEX Seattle DEX—Snohomish County Yellow Book MacGregor Everett North Snohomish South Snohomish Red Book

Other ways? Repeat customer Referral Radio Commercial Website Angie’s List Newspaper Saw Trucks Property Manager Stickers Magnet Business Card Brochure Other

Do you have an annual maintenance plan on your Heating System? Yes No

Do you have an annual maintenance plan on your Plumbing System? Yes No

How would you rate us? Excellent Good Fair Poor

Do you have an annual maintenance plan on your Plumbing System? Yes No

Please indicate how you would rate Day & Nite as it relates to each of these issues:

Service call response time Excellent Good Fair Poor

Sales follow–up Excellent Good Fair Poor

Technical competence Excellent Good Fair Poor

Professional, courteous people Excellent Good Fair Poor

Complete service capabilities Excellent Good Fair Poor

Price Excellent Good Fair Poor

Professional appearance Excellent Good Fair Poor

Communication and Documentation Excellent Good Fair Poor

First Name: *

Last Name: *

Email Address: *

Additional comments: *